Ocupy Support

Last updated: 22 August 2026

Ocupy is a location-based game in which you claim real-world territory by running and walking. When you bring your route back to where you started, the area enclosed by that loop is painted in your colour on the map. Below are the questions we are asked most often.

Running and territory

I finished a run but got no territory

To claim territory your route has to close: you need to finish near where you started so the path forms a loop. Running out and back along the same street encloses no area, so it produces no territory.

My run is not showing in the community feed

Runs shared with the community must be at least 300 m and 1 minute. Shorter recordings are never deleted — they stay in your profile and history, they are just not published to the feed.

Someone took my territory

That is the game: if another player closes a loop that covers your area, they take it over. The only way to win it back is to run again.

My distance or pace looks wrong

GPS accuracy drops between tall buildings, in tunnels and indoors. Waiting a few seconds outdoors before you start, so the location signal settles, makes the biggest difference. If results are consistently wrong, send us the activity and we will look at the recording.

Permissions and battery

Why do you need location access?

Location is the game itself: without your route there is no territory to calculate. Your location is collected only while a recording you started yourself is running.

Do you track location while the screen is off?

Yes, but only during an active recording. Runners keep the phone in a pocket, so without background access the route would stop being recorded and the core feature of the app would break. A persistent notification is visible for the whole recording, and collection stops the moment you finish or discard the run.

The app uses a lot of battery

Continuous GPS recording is inherently power-hungry. Make sure you actually finished your run — a recording left running in the background will drain the battery — and lower screen brightness on long sessions.

Account

I forgot my password

In-app password reset is not available yet. Write to ocupyapp@gmail.com from your account's email address and we will reset it for you. If you signed in with Google or Apple you have no password — just use the same button again.

I want to delete my account and my data

In the app, go to Profile → Settings → Delete account. You can also email us from your account's address and we will delete it. Deletion covers your activities, territories, photos and comments, and cannot be undone.

What is deleted and when: your account, activities, routes, photos, comments, club memberships and territories are permanently deleted within 30 days at the latest. Nothing is kept afterwards; copies that remain in our encrypted backups disappear within the normal backup cycle, 90 days at the latest. See the Privacy Policy for details.

Can I change my username?

Yes — Profile → Edit profile. Usernames are 3–20 characters: letters, digits and underscores.

Community and safety

I saw an abusive user or piece of content

Open that person's profile and tap Report in the ⋮ menu at the top right; pick a reason and the report reaches us for review. The same menu has Block this person: once blocked, their runs and comments disappear from your feed entirely and any follows between you are removed. For anything urgent you can also write straight to ocupyapp@gmail.com.

Staying safe while running

Keep the game second: watch traffic and your surroundings, do not run while looking at the screen, and wear visible clothing after dark. Never enter a restricted or dangerous area to claim territory.

Technical problems

The app will not open, or it crashes

First close the app completely and reopen it; if that does not help, restart the device and check the store for an update. If it continues, write to us with your device model and OS version.

The map is empty or will not load

Map tiles are downloaded from our servers, so a weak connection can leave the map blank. Check Wi-Fi or mobile data and refresh the screen.